Frequently Asked Questions

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How are you different from other alarm companies?
· We don't force you to sign a long term contract!
· We own our own central station which is locally operated out of our main office in E Hartford, CT.
· We are one of the largest independently owned alarm companies in New England!

Do I still need my land line?
Not anymore! We can install a cellular communicator on your existing system, eliminating the need for a costly land line phone. It's also safer because a burglar can defeat most systems by simply cutting the phone line on the side of your home. Save money and increase your safety.

Is my alarm system compatible with your service?
Just about every alarm system is compatible with us. You will need to check for a model or manufacturer name on the front of your keypad first, and give our sales department a call to determine compatibility. Occasionally we see systems that are in disrepair or locked out by the previous company. Give us call, most quotes take no more than 15 minutes.

How long is your contract?
We have never required long term contracts. All we require is a 30 day written notice if you want to stop the service. Our customers stay with us because they want to, not because they have to.

Do I get a homeowners insurance discount?
Yes! We can type an insurance certificate for your insurer and have you well on your way to receiving a discount.

Can I still have my system monitored through the phone line if I choose?
Yes, although it is not recommended because it is not as dependable as in the past but all systems are capable of being monitored over your phone line. You may not use most VOIP providers. Cable phone, U-verse and Analog lines should work fine as long as they are wired correctly.

IMPORTANT: If using U-verse please call ahead of time so that a programmer can reprogram your system to be compatible.

Do I need an alarm permit?
Yes, most cities and towns have ordinances requiring you to register your alarm with your local police department. Contact your local police department or city hall to obtain your permit application. Once registered, be sure to call and give us your permit number.

IMPORTANT: Most police departments will not respond to your alarm without a permit!